For the last 15+ years, I have led high-performing post-sale teams in B2B SaaS companies, ranging in revenue from $5M-$200M+ - improving the key financial acronyms of ARR, MRR, GRR, NRR, TTFV, ACV, LTV, CAC Payback.
I deliver three key outcomes in my work:
I also recognize that the best business relationships are built on trust, reliability, and results - all with no nonsense and limited complexity. This is what my consultancy is all about.
We needed to focus on our profitability. Brian helped us to prioritize our activities based on data-driven customer health metrics. This enabled us to maximize retention and expand with our most profitable customers,.
Mike N.
President & CEO
Brian guided us through a structured expansion strategy that drove a 4x increase in revenue, while also preserving strong customer relationships. By reinforcing a "Value over Cost" message, we experienced significant growth and delivered outcomes to customers.
Amanda M.
Sr. Manager Customer Success
Brian developed a strategic approach that enhanced customer engagement, ensuring our customers both adopted our products and realized quantifiable value. This directly contributed to improvement in our top and bottom line revenue.
Andrew S.
Executive Vice President
Check out this episode of UpdateAI's [Un]churned podcast.
We talk about ways to align an entire company around the customer-centric metrics of Adoption and Value.
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