For the last 15+ years, I have led high-performing post-sale teams in B2B SaaS companies, ranging in revenue from $5M-$200M+ - improving the key financial acronyms of ARR, MRR, GRR, NRR, TTFV, ACV, LTV, CAC Payback.
I deliver three key outcomes in my work:
I also recognize that the best business relationships are built on trust, reliability, and results - all with no nonsense and limited complexity. This is what my consultancy is all about.
Check out this episode of UpdateAI's [Un]churned podcast.
We talk about ways to align an entire company around the customer-centric metrics of Adoption and Value.
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